Privacy Policy

Apex Auto Gallery - Privacy Policy

Apex Auto Gallery – Privacy Policy
Effective date: August 1, 2025

This Privacy Policy explains how Apex Auto Gallery (“Apex,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you interact with us—including through Facebook/Instagram lead forms, our website, email, phone, text, and in person.

Contact us:
Email: ericakarjalian2@gmail.com
Phone: (818) 307-9774

1) Information we collect

  • Contact & identifiers: name, phone number, email, city/ZIP.

  • Vehicle details: year, make, model, trim, mileage, VIN, photos, condition notes, and title status.

  • Communications: messages, call/text history with us.

  • Device/usage (website only): IP, pages viewed, basic analytics, and cookie data if enabled.

2) How we use information

  • Provide quotes/cash offers and evaluate vehicles.

  • Schedule inspections, pickups, and payments; complete DMV paperwork.

  • Communicate about your request (call, text, or email).

  • Prevent fraud, comply with laws, and keep records.

  • (If enabled) Improve ads/website performance and measure marketing.

3) Sharing information

We do not sell personal information. We may share with:

  • Service providers/contractors: towing/transport partners, payment processors, DMV/title services, texting/CRM tools, email providers, and cloud/IT vendors—only as needed to perform services for us.

  • Legal & safety: to comply with law, respond to lawful requests, and protect rights and safety.

  • Business transfers: as part of a merger, acquisition, or sale of assets.

Note for California residents: Using advertising/analytics tools (e.g., Meta/Google) can be considered “sharing” for cross-context behavioral advertising under the CPRA. See Section 8 for your right to opt out.

4) Texting & calls

By providing a phone number, you agree that we may contact you about your request via call or text (message/data rates may apply). You can opt out of texts anytime by replying STOP.

5) Retention

We keep information only as long as reasonably necessary for the purposes above, including records and legal requirements. Typical retention is up to 2 years after your last interaction unless a longer period is required by law (e.g., DMV records).

6) Your choices

  • Opt out of marketing texts/emails: follow the instructions in the message or contact us.

  • Cookies/ads (website): use your browser settings to block cookies. If we add a cookie banner, you can manage preferences there.

7) Security

We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.

8) California privacy rights (CCPA/CPRA)

If you’re a California resident, you have the right to:

  • Know/access the categories and specific pieces of personal information we collected about you.

  • Delete your personal information (subject to legal exceptions).

  • Correct inaccurate information.

  • Opt out of “sharing” for cross-context behavioral advertising (if applicable).

  • Non-discrimination for exercising your rights.

How to submit a request: Email ericakarjalian2@gmail.com with the subject “CCPA Request” and tell us whether you’re requesting Access, Deletion, Correction, or Opt-Out of Sharing. We’ll verify your identity (e.g., confirm contact details or request additional info) before fulfilling your request. Authorized agents may submit requests with proof of authorization.

Do Not Sell/Share My Personal Information: If we use advertising/analytics tools that constitute “sharing,” you may opt out by emailing ericakarjalian2@gmail.com with the subject “Do Not Sell/Share.” If we add a cookie banner, you can also use it to set your preferences.

9) Children’s privacy

Our services are not intended for children under 16, and we do not knowingly collect their information.

10) Third-party sites & platforms

Interactions through Facebook/Instagram and other platforms are also governed by their own privacy policies.

11) Changes to this policy

We may update this policy from time to time. The “Effective date” above shows the latest version. We’ll post updates on this page.

How to contact us
Questions or requests? Email ericakarjalian2@gmail.com or call (818) 307-9774.